# Active AppMySite plugin error **URL:** \ **Category:** Connectivity\ **Created:** [January 18, 2024, 3:37am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746 "2024-01-18T03:37:14Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![dicky](https://avatars.discourse-cdn.com/v4/letter/d/35a633/32.png) [@dicky](https://community.appmysite.com/u/dicky)\ **Post date:** [January 18, 2024, 3:37am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/1 "2024-01-18T03:37:14Z")
Unable to update AMS\_SAFE\_MODE in wp-config. Unable to locate placement anchor. Any suggestion? ---
**Author:** ![wbs](https://avatars.discourse-cdn.com/v4/letter/w/a3d4f5/32.png) [@wbs](https://community.appmysite.com/u/wbs)\ **Post date:** [January 29, 2024, 1:43pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/2 "2024-01-29T13:43:17Z")
I have this problem too… some update? ---
**Author:** ![Nancy\_AppMySite](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/nancy_appmysite/32/2219_2.png) [@Nancy\_AppMySite](https://community.appmysite.com/u/Nancy_AppMySite)\ **Post date:** [February 21, 2024, 12:14pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/3 "2024-02-21T12:14:53Z")
Hi @dicky, Thank you for bringing this to our attention. Our product team is actively working on resolving this issue as soon as possible. We apologize for the inconvenience caused. Thank you for your patience in the interim. ---
**Author:** ![fkuliu26](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/fkuliu26/32/1494_2.png) [@fkuliu26](https://community.appmysite.com/u/fkuliu26)\ **Post date:** [May 14, 2024, 7:45am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/4 "2024-05-14T07:45:10Z")
У меня тоже такая проблема. Решение не нашлось ? ---
**Author:** ![Nancy\_AppMySite](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/nancy_appmysite/32/2219_2.png) [@Nancy\_AppMySite](https://community.appmysite.com/u/Nancy_AppMySite)\ **Post date:** [May 14, 2024, 9:32am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/5 "2024-05-14T09:32:35Z")
Hi @fkuliu26, Have you tried reaching out to any of the support channels for assistance? ---
**Author:** ![oncelade](https://avatars.discourse-cdn.com/v4/letter/o/46a35a/32.png) [@oncelade](https://community.appmysite.com/u/oncelade)\ **Post date:** [June 24, 2024, 11:17pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/6 "2024-06-24T23:17:16Z")
Hello, I also have the error today on WP engine env. “Unable to update AMS\_SAFE\_MODE in wp-config. Unable to locate placement anchor.” ==\> Can you solve this issue ? Regards, ---
**Author:** ![Nancy\_AppMySite](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/nancy_appmysite/32/2219_2.png) [@Nancy\_AppMySite](https://community.appmysite.com/u/Nancy_AppMySite)\ **Post date:** [June 25, 2024, 5:55am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/7 "2024-06-25T05:55:07Z")
Hi @oncelade, The activation of Safe Mode in WordPress depends on various WordPress settings, including the used theme, conflicting plugins, blocked WPAccess files, etc. Please contact our support team immediately using this [link](https://app.appmysite.com/email-support). ---
**Author:** ![James\_Payson](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/james_payson/32/1588_2.png) [@James\_Payson](https://community.appmysite.com/u/James_Payson)\ **Post date:** [August 13, 2024, 2:19pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/8 "2024-08-13T14:19:10Z")
Hey guys - I had the same issue, but when checking in my wp-config file, the anchor line: /\* That’s all, stop editing! Happy blogging. \*/ wasn’t in the file. My hosting provider removes that line… anyway, add that line to the bottom of your wp-config and the plugin should be able to activate. Would also recommend to the plugin developer to use a different method for placing the needed line and not rely on having that default anchor line. ---
**Author:** ![November\_Alpha](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/november_alpha/32/1621_2.png) [@November\_Alpha](https://community.appmysite.com/u/November_Alpha)\ **Post date:** [September 9, 2024, 11:00pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/9 "2024-09-09T23:00:47Z")
with altervista have the same problem but with ftp is impossible to go to root and find this file ---
**Author:** ![Jacob](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/jacob/32/1395_2.png) [@Jacob](https://community.appmysite.com/u/Jacob)\ **Post date:** [September 18, 2024, 9:13am UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/10 "2024-09-18T09:13:09Z")
Hi @dicky To address this, you have two options: **Grant Write Permission:** Ensure that your wp-config file has the required write permission. If you are unsure how to do this, your hosting provider should be able to assist you. **Manual Addition:** Alternatively, you can manually add the following code snippet to your wp-config.php file before the line “That’s all, stop editing! Happy publishing.”: define(‘AMS\_LICENSE\_KEY’, ‘XXXXX-XXXXX-XXXXX-XXXXX-XXXXX’); define(‘AMS\_LICENSE\_STATUS’, ‘Unverified’); define(‘AMS\_SAFE\_MODE’, ‘off’); Remember to replace the "X"s in ‘AMS\_LICENSE\_KEY’ with your actual license key, which you can find in your account. If you encounter any challenges or have further questions, feel free to raise a ticket via the link - [https://app.appmysite.com/email-support/](https://app.appmysite.com/email-support/) ---
**Author:** ![Luca\_Alemanno](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/luca_alemanno/32/1940_2.png) [@Luca\_Alemanno](https://community.appmysite.com/u/Luca_Alemanno)\ **Post date:** [February 27, 2025, 4:25pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/11 "2025-02-27T16:25:33Z")
La soluzine in wordpress è modificare il file wp-confing, se il wp-confing è in italiano, francese etc… e non inglese bisogna cambiare in la riga di chiusyra in /\* That’s all, stop editing! Happy publishing. \*/ ---
**Author:** ![tuespaciolibre](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/tuespaciolibre/32/2012_2.png) [@tuespaciolibre](https://community.appmysite.com/u/tuespaciolibre)\ **Post date:** [April 13, 2025, 1:59pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/12 "2025-04-13T13:59:01Z")
En mi caso particular, ninguna de las dos ultimas soluciones me permite corregir el error, quiero conectar mi sitio para ver la app de prueba que ofrece este sitio antes de comprar una licencia. Segui ambos procedimientos modificando el wp-config y no funciona. ---
**Author:** ![Jacob](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/jacob/32/1395_2.png) [@Jacob](https://community.appmysite.com/u/Jacob)\ **Post date:** [April 15, 2025, 1:47pm UTC](https://community.appmysite.com/t/active-appmysite-plugin-error/746/13 "2025-04-15T13:47:04Z")
Hi @tuespaciolibre We recommend you to please raise a ticket via the link - [https://app.appmysite.com/email-support/](https://app.appmysite.com/email-support/) and the support team will assist you on your issue. Thank You!