# Cannot Checkout

**URL:** <https://community.appmysite.com/t/cannot-checkout/102>\
**Category:** Billing\
**Created:** [May 5, 2021, 10:22pm UTC](https://community.appmysite.com/t/cannot-checkout/102 "2021-05-05T22:22:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![derikgrif](https://avatars.discourse-cdn.com/v4/letter/d/9fc29f/32.png) [@derikgrif](https://community.appmysite.com/u/derikgrif)\
**Post date:** [May 5, 2021, 10:22pm UTC](https://community.appmysite.com/t/cannot-checkout/102/1 "2021-05-05T22:22:52Z")

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Im trying to upgrade my account to the white label, I’ve tried 4 different credit cards that I know are working and I received a message saying

Your session has expired due to incorrect payment information.Please contact AppMySite Private Limited at [billing@appmysite.com](mailto:billing@appmysite.com) for more details.

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<div class="post-metadata">

**Author:** ![Nancy\_AppMySite](https://sea2.discourse-cdn.com/flex016/user_avatar/community.appmysite.com/nancy_appmysite/32/2219_2.png) [@Nancy\_AppMySite](https://community.appmysite.com/u/Nancy_AppMySite)\
**Post date:** [March 15, 2024, 11:35am UTC](https://community.appmysite.com/t/cannot-checkout/102/3 "2024-03-15T11:35:30Z")

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Hi @derikgrif,

Has this issue been addressed?