On Android, the app icon is not displayed in the notifications.
I’ve tried with various Android devices, and this issue persists on all of them.
On iOS, the issue is not present; notifications come through, and the app icon is displayed on the left.
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We appreciate you taking the time to report the issue you are facing. Our product team is aware of this and is actively working on resolving this issue. We apologize for the inconvenience caused. Thank you for your patience in the interim.
We sincerely apologize for the inconvenience.
We tested the latest version of your Android App build running version 2.1.11 and the notification issue seems to have been resolved. We see you have rebuilt your app on the 1st of July and we also hope you have updated your app with the latest code version on your Google Play Store as well.
In case if you are still facing issues, we recommend you raise a ticket with us via the link - https://app.appmysite.com/email-support/ mentioning the details of your Android device and the version you are running so that we can have this fixed for you.
Thank you for your co-operation!