Has the support team dropped us?

I have pending tickets for 2 weeks with urgent bugs on this website but the support team isn’t answering.

Have they dropped us? Why aren’t they replying to an urgent bug that is causing our whole app to not function… We are down for 2 weeks at the moment and still no reply from the support team which supposedly answer within < 72 hours…

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I have a similar situation. This service is a piece of sh1t!

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We dont see any interaction with community. @appmysite are you here?

SAME. Support is nonexistent.