I have pending tickets for 2 weeks with urgent bugs on this website but the support team isn’t answering.
Have they dropped us? Why aren’t they replying to an urgent bug that is causing our whole app to not function… We are down for 2 weeks at the moment and still no reply from the support team which supposedly answer within < 72 hours…
SAME. Support is nonexistent.
From my experience once the issue has been escalated to their developers they’re pretty bad about sending updates until there’s a new release that resolves the issue.
For me I had to wait a week after I got their escalation email, telling me that the issue will be resolved when the Android app’s update would be released. So my guess is that once it’s gone to the developers we just kind of have to wait until it’s fixed.