The Android and IOS app build status always going back to Draft. Anybody can help me please?
Due to a technical glitch few customers may experience issues during the app-building process, and we truly apologize for any inconvenience this may have caused.
Based on your description, the issue may stem from the files or certificates uploaded to your account becoming corrupted. To resolve this, we recommend the following steps:
Firebase Configuration: Please redownload the necessary files (e.g., google-services.json for Android or the .plist file for iOS) from your Firebase account and re-upload them to our platform.
Apple Certificates: If you’re building an iOS app, ensure your Apple Developer account’s certificates and provisioning profiles are up-to-date. Redownload them if necessary and re-upload them to our platform.
After re-uploading these files, kindly save the changes, and then try building the app again. This should resolve the issue, and your app build should complete successfully. Please ensure you also change / re-up[load the certificates in the Notification build settings section.
If you encounter any difficulties or have questions during this process, please don’t hesitate to reach out. We’re here to help and ensure you have a smooth experience.