I can make a “mail” to support ticket, but I can not see my tickets.
Where can I see my tickets.
This is too strange, I keep making a support ticket, and they keep closing it, because I can not check it and answer the ticket.
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Hi @kalak
Thank you for reaching out and sharing your concerns regarding the support ticket system. I understand how frustrating it can be not to have visibility into your ticket status, and I’d like to clarify how you can best communicate with our support team to resolve your issue.
Currently, there isn’t an option to view the status of support tickets directly through an interface. However, you can effectively follow up on your tickets using the following methods:
- Reply to the Ticket Email: Whenever a support ticket is initiated, our system sends an acknowledgment email. To follow up or provide additional information, simply reply to that email. This ensures that your response is correctly routed to the support team.
- Submit a New Request: If you cannot locate the initial email, you can raise a new ticket by visiting this link: https://app.appmysite.com/email-support/.
Please note that emailing the support team directly at their email address may not always guarantee a response, as our system is designed to prioritize communication through the ticketing process.
We value your feedback and are here to assist you. If you face further issues, feel free to let us know, and we’ll do everything possible to ensure your concerns are addressed promptly.