I have existing apps in the app stores and followed the instructions for existing apps. I keep getting errors saying my bundleID is incorrect (it’s not) and I’ve spent the last 4 days trying to get support. I even paid for the add-on to install it, and STILL NOT ASSISTANCE.
I keep seeing that support is non-existent, but I didn’t think it would the THIS BAD.
Hi @indieauthormag,
We have enhanced our customer support services. You can now contact email support, initiate a chat, or book a call with a support specialist.
Please note - I waited TWO YEARS for a response to this. As you roll out “premium” features like offline access please keep this in mind. It’s insulting.
We sincerely apologize for any misunderstanding regarding offline access and appreciate you taking the time to share your feedback. We completely understand how important this feature is, and we regret any disappointment caused by the requirement for a premium subscription.
When offline access was still in development, we aimed to make it as widely accessible as possible. However, as we finalized the feature, it became part of our premium offerings due to the additional resources required to support and maintain it.
We value your input and will make sure to forward your feedback to our product team for consideration. Your comments also highlight the need for clearer communication, and we’ll work on improving this in the future to avoid such situations.
We truly appreciate your support and are always here if you have any further questions or concerns. Thank you for bringing this to our attention.