Paid for Installation and NO RESPONSE

I have existing apps in the app stores and followed the instructions for existing apps. I keep getting errors saying my bundleID is incorrect (it’s not) and I’ve spent the last 4 days trying to get support. I even paid for the add-on to install it, and STILL NOT ASSISTANCE.

I keep seeing that support is non-existent, but I didn’t think it would the THIS BAD.