All apps made my appmysite are down. Sone are saying Please try again later and some just show blank. And some just keep loading.
Tried three apps already all same.
Hi there,
Thank you for bringing this to our attention.
We’re sorry to hear about the issues you’re facing with your app. To assist you better and resolve the problem as quickly as possible, could you please provide the following details?
- The name and ID of the affected app(s).
- Specific scenarios or actions where the issue occurs (e.g., iOS app, Android app or both, at app launch or within te app).
- Screenshots or screen recordings showcasing the problem.
You can share these details by raising a ticket on the AppMySite Email Support Page. Our support team will review the information and work to resolve the issue promptly.
It’s not just an issue with a single account. It’s apps from multiple accounts all the same. Not loading stuck.
It’s an error in your system.
We checked multiple apps generated on our platform in the past few days (Android and iOS) and noticed no issues with the app functionality. All the apps were tested on real devices and seem to work without any issues.
We would again request that you share the details of the apps you are facing issues with via email, and we would be more than happy to diagnose your apps.
We are committed to ensuring that your app functions seamlessly and will work diligently to provide a full resolution.
Looking forward to your response and hoping to assist you shortly.
Here’s the app.
WebbDesignz
App ID: 239901
Works in preview. But doesn’t in real device, android and ios. Tried rebuilding multiple times, tried changing the url, clearing cache, resetting the phone everything.
@Ghost_Lama, did you get a resolution to this? I have the same problem. A new version that went into production on the 27th gets the same error you describe
no resolution, appmysite just wants us to pay them money for support, that’s what’s happening. @Barnsey
I have the same problem Also, I confirm it’s not just an Issue for the post owner
I posted also a request and another user confirm that he have the same problem
Mine has just started working today, so something has probably been fixed. It could be worth trying again.
Hi @Ghost_Lama @Barnsey @Aomi @tayeb
Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience caused by the recent app preview issue.
We want to inform you that our backend team identified and resolved the problem. We kindly request you to try running the app again. The issue should no longer persist, and you should now be able to preview and publish your app without any errors.
We understand how frustrating this experience has been for you, and we deeply apologize for any disruption it may have caused to your business. Rest assured, we are committed to providing a reliable service, and we are continuously working to ensure such issues do not occur in the future.
Please let us know if you encounter any further issues or need additional assistance. You can even raise a support ticket via the link - https://app.appmysite.com/email-support/
Thank you for your patience and understanding.