Hi,
We were notified by Apple developers that the app isn’t functioning on the iPhone 13. We would appreciate your support, as this is affecting our user experience. Anyone else has the same issue here? What do we do?
Best regards,
Zayn
Hi @Zayn
Thank you for reaching out.
Our development team has identified and replied you over email that the same AdMob ID is currently being used for both your iOS and Android apps. This setup can cause issues, such as app crashes, when attempting to load ads on these platforms.
To resolve this, we recommend creating a separate AdMob ID for your iOS app. Once you have the new ID, please enter it in the app settings to differentiate it from the Android ID.
If you have any questions or need assistance with setting up a new AdMob ID, feel free to let us know. We’re here to help!
Hi Jacob,
Thank you for your reply. We are not currently using any monetization on our app, so there is no AdMob ID for either Android or iOS. Could you please clarify where your team found an AdMob ID on our AMS dashboard? We haven’t set up anything related to an AdMob ID.
Kind regards,
Zayn
Hi @Zayn
Thank you for reaching out.
If you’ve already raised a ticket for your issue, please reply to the email received from support@appmysite.com so our support team can assist you directly.
If you haven’t yet created a ticket, you can do so at this link. Once submitted, our support team will review your request and get back to you shortly after the weekend.
Thank you for your patience, and we’re here to help!