Hi,
The rebuild for iOS does fails every time with no given reason. We have changed nothing in our iOS developer account. And we can not see the reason why the rebuilding is failing. What is going on?
Where can we see the reason so we can fix the issue? I have sent an email to the support but man… your customer service is so… it is like a telegraf. We will get an answer after 24 business DAYS.
But please, where can we see the reason of this fails and how do we solve it?
Kind regards,
Zayn
Hi @Zayn
Thank you for reaching out regarding your recent support ticket. I wanted to clarify that your ticket was submitted on Saturday, October 26, and as our support operates on business days, it was reviewed promptly on Monday, October 28. This response time is within our commitment of addressing queries as per the SLA guidelines on the link - https://app.appmysite.com/support-pricing
We apologize for any confusion and assure you that we aim to respond as quickly as possible within our business hours. If there’s anything further you need assistance with, please feel free to let us know.
Hi,
I still haven’t received any response regarding the issues we’re facing with the AppMySite platform. Could you provide an update?
We were also notified by Apple developers that the app isn’t functioning on the iPhone 13. We would appreciate your support, as this is affecting our user experience.
Best regards,
Zayn
Hi @Zayn
Thank you for reaching out. Our development team has identified that the same AdMob ID is currently being used for both your iOS and Android apps. This setup can cause issues, such as app crashes, when attempting to load ads on these platforms.
To resolve this, we recommend creating a separate AdMob ID for your iOS app. Once you have the new ID, please enter it in the app settings to differentiate it from the Android ID.
If you have any questions or need assistance with setting up a new AdMob ID, feel free to let us know. We’re here to help!
Hi Jacob,
Thank you for your reply. We are not currently using any monetization on our app, so there is no AdMob ID for either Android or iOS. Could you please clarify where your team found an AdMob ID on our AMS dashboard? We haven’t set up anything related to an AdMob ID.
Kind regards,
Zayn
Hi @Zayn
Thank you for reaching out to us.
To ensure that we address your query as quickly as possible, please reply directly to the email you received from support@appmysite.com regarding your ticket. This will keep your request linked to the original case, and our support team will respond to you soon.
If you have any further questions or need additional assistance, feel free to include them in your reply.
Hi,
Hi, I found the email where your support reply to my tickets. I have now answered to your support and waiting for response.
Kind regards,
Zayn
Hi @Zayn
We wanted to update you regarding the issue you reported. Our support team has reviewed your request and confirmed that the issue has now been addressed.
Please let us know if there’s anything more we can assist you with or if you have further questions. We’re here to help!
Thank you for your patience and cooperation.