Rebuild apps fails

Hi,

The rebuild for iOS does fails every time with no given reason. We have changed nothing in our iOS developer account. And we can not see the reason why the rebuilding is failing. What is going on?

Where can we see the reason so we can fix the issue? I have sent an email to the support but man… your customer service is so… it is like a telegraf. We will get an answer after 24 business DAYS.

But please, where can we see the reason of this fails and how do we solve it?

Kind regards,
Zayn

Hi @Zayn

Thank you for reaching out regarding your recent support ticket. I wanted to clarify that your ticket was submitted on Saturday, October 26, and as our support operates on business days, it was reviewed promptly on Monday, October 28. This response time is within our commitment of addressing queries within 2 to 3 business days and in your case was answered within 1 business day.

We apologize for any confusion and assure you that we aim to respond as quickly as possible within our business hours. If there’s anything further you need assistance with, please feel free to let us know.

Hi,

I still haven’t received any response regarding the issues we’re facing with the AppMySite platform. Could you provide an update?

We were also notified by Apple developers that the app isn’t functioning on the iPhone 13. We would appreciate your support, as this is affecting our user experience.

Best regards,
Zayn