How do I get contact with someone?

Agency white-label Subscriptions
1

I have a basic plan, and just buy an publish ios and android add on, can someone help me, I can’t get to the live chat without upgrade my license?

2

Hi @Trinh_Nguyen

Thank you for reaching out to us.

We understand that you are unable to access live chat support due to your current plan limitations. However, you can still get assistance from our support team by raising a ticket through the following link:

Submit a Support Ticket

Our team will be happy to assist you with any questions or concerns regarding the iOS and Android publish add-ons. Please provide as much detail as possible about your issue to ensure a prompt resolution.

If you have any additional questions, feel free to reach out.

3

Can you explain what you mean by “buy an publish ios and android add on”? I’m looking for a solution where a nonprofit organization doesn’t have to pay over $1,000 to publish the Apple app. Thanks for any info.

4

Hi @milkrow

We’d like to inform you that AppMySite provides you with the necessary app builds required for submission to the Apple App Store and Google Play Store. However, to upload your app to these platforms, you’ll need to create developer accounts with both Apple and Google. If you purchase the addon, our team will help you upload the apps for both Android and iOS over a scheduled meeting.

Steps to Upload Your App:

  1. Register Developer Accounts:
  • Google Play Store: Sign up for a Google Play Developer account (one-time $25 fee).
  • Apple App Store: Enroll in the Apple Developer Program (annual $99 fee).
  1. Complete Account Setup:
  • Verify your email address and payment details.
  • Accept the terms and conditions outlined by each platform.
  1. App Submission Process:
  • Once your developer accounts are ready, you can generate and download your app builds through AppMySite.
  • Upload the builds to their respective stores using tools like Google Play Console and Apple App Store Connect.

For detailed instructions, please visit our support article here: App Upload Guide.

If you need assistance during the process, feel free to reach out.

5

The Apple Developer account is $99, but the AMS account costs $1188 for the year to access the AMS build file for submitting to Apple…with NO refunds, and NO guarantee it will be accepted. What other cost-effective options are there?

6

Hi @milkrow

Thank you for reaching out with your concerns. We understand that submitting apps to the Apple App Store involves costs and uncertainties, and we’re here to provide clarity.

Our apps are built based on your website’s content and functionality. Apple has stringent guidelines for app approval, especially for apps that derive their content or functionality directly from websites. For instance, Apple’s policies are particularly strict when it comes to the sale of certain items or the provision of content that may not align with their guidelines.

We strongly recommend thoroughly reviewing Apple’s terms and conditions to ensure your app complies with their requirements. This research is crucial before making any significant investments, as it will give you a clearer picture of your app’s chances of approval.

If you’d like more guidance, we’d be happy to assist. You can schedule a call with our sales team via the following link: Book a Call with Sales. Our team will address all your queries and concerns to help you make an informed decision.

We’re here to support you every step of the way. Please don’t hesitate to reach out if you have further questions.

7

I already have my apple and google developer account.

8

I’m creating an app for a client. They were required to set up their own Apple Developer account and I was added onto their account as a team member so I could assist.

However, I’m concerned that Apple may reject the app because aside from the Push Notifications, nearly all the content is provided through the website. In fact, one of the main reasons for this was because the icon creation and interface of creating links/buttons in the AWS interface was very limited (and clunky). So I simply created a page with buttons/icons on the client website and linked the home screen to that.

What other AWS native functionalities, tools, etc. can be used to help the app be more acceptable to the Apple App submission guidelines?

Advice/guidance on this would be much appreciated from anyone who has faced rejection of their app. Thank you!

Also (Jacob)…if this discussion belongs in a different thread, I’m happy to create it so that more voices are heard on this topic. I think it would be helpful…maybe other threads already exist?

Thank you both for your help. :slight_smile:

9

Hi @milkrow

We recommend creating native apps for both Android and iOS. However, if you wish to render your website into an app through web view for any reason, then make sure that your app looks and performs like an app and not a website. Try the following and ensure that your app performs natively:

  • Hide your app header & website footer as that can make your app look like a website.

  • Hide the domain name and options shortcut button from your app.

  • Create a native menu with our menu creator.

  • Enhance the native navigational and interactive experience by enabling features like Bottom Navigation Bar, In-app Chat, Push Notifications, and Monetization.

These tweaks can help you attain native functionalities within your app. It will reduce your chances of rejection as the app screens will not appear like website pages and enable users to interact with the app more efficiently.