I purchased the $99 one time fee for Ap My Site to upload my apps the the apple and play store and it has been a week and no one has responded to me even after I have sent a few emails.
Thank you for reaching out. We apologize for any inconvenience caused.
After purchasing the $99 app submission add-on, you should have received an automated email from our system with instructions on scheduling your call. Please check your inbox, as well as your spam or junk folder, to ensure you haven’t missed it.
If you are unable to locate the email, please raise a ticket via the following link: https://app.appmysite.com/email-support/. Our support team will assist you as soon as possible.
We appreciate your patience and look forward to helping you get your apps published.
Jacob,
Per your instructions I have searched my junk/spam and all other email folders and cannot find the email you are talking about.
I should mention that when I purchased the add-on the payment was denied by my bank at least three times because it had to authorize the transaction. But then on the fourth transaction the payment went through.
I have the invoice and receipt for the purchase in my profile records on your site.
Either way, I cannot find the email, so how should I proceed now?
Can I start the process through you or should I open a new ticket with the link you supplied below?
Thanks,
Scott
We apologize for the inconvenience.
To address your issue, we recommend you select the “Billing” option from the drop down box when you click on the link https://app.appmysite.com/email-support/ and our team will able to assist you with the same.
Please attach all necessary proofs for the payment.