My account has been taken over. Please help

My account has been taken over. Please help.\

Dear Sir,

I write this Ticket out of my utter bewilderment. When my account is gone.

On Jul 18, 2022
I have purchased the AppMysite package on AppSumo with a Tier 5 License.

Transaction code is: 0DB758…

Invoice ID is: 375aab35-c4d3-434f-803c-…

Payment account is: minhvinhd.....@gmail.com

Activation account to use the service is: vietcoders...@gmail.com

I have created somewhere around 200+ Websites. And I haven’t logged into my AppMysite account for a long time.

Today I logged in to a few of my accounts, everything was blank, after a while I found out that my account on AppMySite is very easy to be taken over by others, when just changing the Email, the real buyer will account hijacked.

Right now I am very confused and hope for help.

Thank you very much for your help.

Best regards.!

Hi @Team_VietCoders

I am sincerely sorry to hear about the trouble you’re experiencing with your AppMySite account. I completely understand your concern and frustration regarding the unauthorized access to your account.

First and foremost, I recommend that you immediately raise a ticket with AppSumo support, as they handle all matters related to AppSumo purchases, including issues with account licenses and access. You can reach AppSumo support through the following channels:

Please provide them with the transaction code, invoice ID, and any other pertinent details you’ve mentioned in your message. They will investigate the issue and work to resolve it promptly.

If AppSumo determines that our assistance is needed to resolve the situation, they will contact us accordingly, and together we will do our utmost to assist you in recovering your account and securing it against future incidents.

Once again, I apologize for the inconvenience this has caused. Please don’t hesitate to contact us again if you have any further questions or concerns.