Add-on products not available


I bought the Lifetimedeal Tier 5 through AppSumo. Unfortunately I haven’t been able to book an addon for 2 months as announced via APPSUMO. The support has been putting me off for 2 months now that they will fix this problem, but without success. But since I haven’t found any reviews of the problem either, I’m starting to wonder if I’m the only one with this problem? Can someone help me here? Greetings, Jens

I don’t think there is any support for the product, if you look in the discussion area, most events are months old.