I cant verify shopify entegration

App Connectivity
1

Hi everyone,

I’m having an issue verifying my Shopify connection in AppMySite and I couldn’t get past the Verify step. I’d really appreciate any help.

Here are the exact steps I’m following:

  1. In Settings, I select Shopify App and enter my website URL, then save.

  2. I go to Connectivity → Connect to Shopify.

  3. I click Verify (top right).

  4. This opens the Shopify login page. I log in successfully.

  5. Shopify then redirects me to the app installation screen, where I install the AppMySite Shopify app and grant all permissions.

  6. After installation, Shopify opens the AppMySite app inside Shopify, but it automatically creates/logs me into a new AppMySite user.

  7. I log out from that newly created AppMySite user and log back in with my original AppMySite account.

  8. However, when I return to AppMySite, the connection is still not verified.

I’ve tried repeating the process multiple times, but the verification never completes.

Has anyone faced this issue before?
Is there a specific account that must remain logged in during verification, or am I missing an extra step?

Thanks in advance for your help!

2

@Scourgecsgo

This issue typically occurs when the email address used to log in to the Shopify store is different from the email address used in your AppMySite account.

Here’s how the flow works:

  • When you install the AppMySite Shopify app, Shopify passes the store owner’s email address to us.
  • If there is no existing AppMySite account associated with that Shopify email address, our system automatically creates a new AppMySite account using the Shopify email and redirects you to the app creation flow.

To resolve this, please ensure that the same email address is used for both your Shopify store owner/admin account, and your AppMySite app builder account.

If you are currently using different email addresses, we recommend updating the email address on the AppMySite app builder to match the one used on your Shopify store, and then repeating the verification process.

If aligning the email addresses does not resolve the issue, please reach out to our support team, from within your AppMySite account.